Terms of Service

Version 1.2 · In force from 24 August 2026. Applies to all use of Rehnable, including during early access.

1. Who you are contracting with

Rehnable is provided by Lucas Rehn, a sole trader (enskild firma) registered in Sweden, trading under the name Rehnable.

In these terms, "we", "us" and "Rehnable" mean that entity. "You" and "Customer" mean the organisation that installs or uses Rehnable. These terms are for business use only; Rehnable is not offered to consumers.

2. The service

Rehnable is a software application that installs into a HubSpot account and renders an editable org chart from the contacts associated with a company record, with a heatmap derived from properties in that same account. It reads data from your HubSpot account and, when a user performs an action, writes to it.

Rehnable requires an active HubSpot account. HubSpot is a separate company and a separate contract of yours; we are not affiliated with, endorsed by, or acting on behalf of HubSpot, Inc. Changes HubSpot makes to its platform, APIs or terms may affect Rehnable, and we are not liable for HubSpot's own service.

3. Installation, users and seats

1. Installation is performed by a person with sufficient permissions in your HubSpot account (a Super Admin). By installing, that person confirms they are authorised to bind you to these terms and to grant Rehnable the permissions requested.
2. Access is licensed per named user ("seats"). Your administrator assigns each seat to a specific HubSpot user, and may reassign a seat at any time.
3. Visibility. A user holding a seat can view the org charts and the CRM data Rehnable is able to read, irrespective of that user's own record-level permissions in HubSpot. Treat assigning a seat as granting that visibility. This is a property of how the application works, and we state it plainly rather than in a footnote.
4. You are responsible for the acts and omissions of your users, and for keeping seat assignments current when people change roles or leave.

4. What Rehnable writes to your CRM

Rehnable is a tool that acts on your instruction. When a user drags a person onto a manager, assigns a team, creates a list or task, edits a property, or restructures a company group, the corresponding change is written to your HubSpot account immediately. Specifically, Rehnable may create in your account:

• a labelled contact-to-contact association pair ("Manager" / "Direct report");
• a contact property named orgchart_team;
• a contact property named orgchart_placeholder;
• contact records for placeholders. When a user maps a role they know exists but cannot yet name — "we know there is a CFO, we don't know who" — Rehnable creates an ordinary HubSpot contact to hold that position in the chart. It is named so it is unmistakable in any HubSpot view, carries no email address, is not marked as a marketing contact, and is flagged with the orgchart_placeholder property so you can exclude placeholders from your own lists, workflows and reports. When the person becomes known, the same record is updated with their real name and email and the flag is cleared — the reporting lines and team you already mapped are kept.
• associations, static lists, tasks and property values corresponding to user actions.

These are ordinary HubSpot objects in your own account. They remain yours, and they remain after you stop using Rehnable. Placeholder contacts are ordinary contacts in the same sense: they remain in your account if you stop using Rehnable, and you can delete them yourself at any time.

We build safeguards into these writes — server-side validation that rejects circular reporting lines, an undo action for structural changes, compensating actions and visible errors where an operation requires more than one API call. Those safeguards reduce accidents; they do not make you unable to make a mistake. You are responsible for the changes your users make to your own CRM, and we recommend the usual practice of testing in a sandbox before a large restructuring.

5. Your responsibilities

• You are responsible for your HubSpot account, your data in it, and for having the legal right to process the personal data Rehnable displays on your instruction.
• You will not use Rehnable unlawfully, will not attempt to circumvent seat licensing or access another customer's data, and will not reverse engineer, resell or sublicense the service except as permitted by mandatory law.
• You will keep the contact details you give us current, so we can reach you about security, billing and service changes.

6. Early access

Rehnable is currently offered as early access while we prepare a HubSpot Marketplace listing. During early access:

• the complete product is provided at no charge, and no payment details are collected;
• there is no service level agreement, no uptime commitment and no guaranteed response time — support is provided on a best-effort basis, in practice directly by the person who builds the product;
• features may change, and functionality may be added or withdrawn as the product develops;
• we may end early access, or end your participation in it, on reasonable notice.

We will not begin charging an early access customer without notifying them in advance and giving them the opportunity to decline and stop using the service.

7. Fees, billing and taxes

1. When Rehnable becomes generally available, it is sold as seat packages at the prices published on our pricing page, billed monthly or annually in advance in USD.
2. All prices exclude VAT. We are registered for VAT in Sweden. VAT is applied according to the rules in force at the time of invoicing and depends on where your business is established and whether you provide a valid VAT number — businesses in the EU outside Sweden are normally invoiced under the reverse-charge mechanism, and customers outside the EU are normally invoiced without Swedish VAT. You are responsible for any other taxes, duties or withholdings imposed in your own jurisdiction.
3. Payment is processed by Stripe on Stripe's hosted checkout. We do not receive or store your card details.
4. A new installation may include a free trial period of the length stated at the time. No payment details are required to start a trial, and the trial ends automatically.
5. Subscriptions renew automatically for successive periods until cancelled. You may cancel at any time with effect from the end of the current period; access continues until then. Fees already paid are not refunded on cancellation except where mandatory law requires it. Cancelling is self-service: a portal administrator opens the subscription-management page from inside Rehnable, which takes you to Stripe's customer portal — you do not need to email us, and we do not need to act for it to take effect.
6. If two active subscriptions are ever created for the same HubSpot account, we keep one and cancel the other automatically, refunding its most recent paid invoice. We keep the one that is actually paying: a subscription in good standing is kept over one whose payment has failed, and only when both are in the same state does the older one win. You will never be charged twice for the same account because of a duplicate purchase, and you will never be left with the unpaid one.
7. If a payment fails, access continues while the payment is retried. If the subscription ultimately lapses, access to the editor ends.
8. We may change prices for future billing periods on at least 30 days' written notice. If you do not accept a price change, you may cancel before it takes effect.

8. Suspension and termination

• You may stop using Rehnable at any time by uninstalling it from your HubSpot account. Uninstalling revokes our authorisation immediately, and we notice it within about a minute: we poll HubSpot's app-lifecycle journal and delete our stored authorisation token for your account as soon as the uninstall appears there. If that check were ever to fail, the fallback is the next attempt to renew the credential, which HubSpot refuses once you have uninstalled — so access ends either way, only less promptly.
• We may suspend or terminate access if fees are unpaid, if these terms are materially breached, or if required by law — with notice where it is reasonably possible to give it.
• On termination, nothing of yours is deleted or withheld. The associations, properties, lists and tasks Rehnable created are objects in your own HubSpot account and stay there. We delete our stored authorisation token for your account and retain only what is described in the privacy policy.

9. Intellectual property

We own Rehnable, its software, design and documentation, and all rights in them. You are granted a non-exclusive, non-transferable right to use the service during the term, for your own internal business purposes.

You own your data. Nothing in these terms transfers any right in your CRM data to us, and we acquire no licence to it beyond what is technically necessary to provide the service on your instruction — described in the privacy policy.

If you send us feedback or feature suggestions, we may use them to improve the product without obligation or compensation. We will not identify you as the source publicly without asking.

10. Confidentiality

Each party will keep the other's non-public information confidential, use it only to perform this agreement, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, was already known to it, or must be disclosed by law — in which case the other party is notified where legally permitted.

11. Warranties and disclaimers

We will provide the service with reasonable skill and care. Beyond that, and to the fullest extent permitted by law, the service is provided "as is". We do not warrant that it will be uninterrupted or error-free, that it will meet a particular requirement, or that the analysis it presents — including heat scores and hierarchy derived from your data — is accurate for any particular purpose. Rehnable visualises the data in your CRM; the quality of the output depends on the quality of that data.

Nothing in these terms excludes liability that cannot be excluded under mandatory Swedish law, including liability for gross negligence or intentional misconduct.

12. Limitation of liability

Neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, or loss of goodwill.

Our total aggregate liability arising out of or in connection with the service is limited to the fees you paid us for the service in the twelve (12) months preceding the event giving rise to the claim. Where the service has been provided free of charge — including during early access — that amount is zero, and our liability is correspondingly limited to what mandatory law does not allow us to exclude. This allocation of risk is a condition of providing the service on these terms, and it is reflected in the price.

13. Data protection

Where we process personal data on your behalf, you are the controller and we are the processor. The processing terms required by Article 28 of the GDPR — including subject matter, duration, security measures, subprocessors, assistance and deletion — form part of our privacy policy and are incorporated into this agreement by reference. A separate signable data processing agreement is available on request.

The architecture is relevant to your assessment: Rehnable does not store your CRM data. Contacts, companies, deals and activity are read on demand for the chart a user has open and are not written to our database.

14. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email to the address you gave us, or in the application. If you do not accept a material change, your remedy is to stop using the service and cancel before the change takes effect. Continued use after the notice period means you accept the updated terms. The version and date at the top of this page always identify what is in force.

15. General

• You may not assign this agreement without our written consent. We may assign it in connection with a transfer of the business, on notice to you.
• If a provision is held unenforceable, the rest remains in force and the provision is replaced by the closest enforceable equivalent.
• Neither party is liable for failure caused by events beyond its reasonable control.
• These terms, together with the privacy policy and the pricing page, are the entire agreement between us regarding Rehnable.

16. Governing law and disputes

These terms are governed by Swedish law, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. Disputes are to be settled by the Swedish general courts, with Linköpings tingsrätt as the court of first instance.

17. Contact

Questions about these terms: hello@rehnable.com.